AI receptionist

Northside Towing call brain

Live call intake rules, trade knowledge, handoff queue, and AI summaries that keep dispatch moving without digging through calls.

Call log
Online

Receptionist

5

Knowledge entries

2

AI review

3

Guardrails

Voice profile

Northside AI Dispatcher

Online
Providertwilio native

Prompt v1

Booking moderequest confirm

required for urgent handoff

Confidence78%

8 min max call

Greeting

Northside Towing dispatch. Tell me where the vehicle is and what kind of help you need.

Disclosure

You are talking with Northside Towing's AI dispatcher. A real dispatcher can jump in when needed.

Run audit

Every AI move leaves a receipt

3 runs
call summary / Dispatch call summaryRepeat shop account missed callback. Needs office follow-up before close.
succeeded

Call Ridge Auto and attach callback result to customer timeline.

81% confidencegpt-4.1-mini1,115 tokens$0.003
Ridge AutoReviewed by Jess Harper0 safety flags
lead extraction / Towing lead extractionUrgent rollback tow extracted with pickup, drop-off, and customer approval context.
needs review

Dispatcher should verify ETA and keep human review active.

92% confidencegpt-4.1-mini1,784 tokens$0.004
Derek MillerNeeds human sign-off1 safety flags
estimate scope / Estimate scope draftDrafted Ridge Auto estimate scope, but blocked customer send until pricing is approved.
needs review

Review scope and pricing before sending the estimate.

69% confidencegpt-4.1-mini1,630 tokens$0.004
Ridge AutoNeeds human sign-off2 safety flags
Knowledge base

What the AI is allowed to know

5 entries
emergency rulesEscalate unsafe tow calls

If the caller says the vehicle is blocking traffic, unsafe to drive, stuck on a highway, carrying kids, leaking fuel, or the customer feels unsafe, mark the call urgent and create a human handoff immediately.

handoff rulesCustomer asks for a person

If the customer asks for an owner, dispatcher, manager, or real person, stop automation and create a high-priority handoff.

service areaNorthside towing service area

Primary coverage includes I-84 exits 38 through 47, Route 17, Ridge Auto, Northside Yard, and nearby roadside assistance calls inside a 35 mile radius.

scheduling rulesDispatch booking rules

Emergency dispatch can request confirmation while the caller stays on the line. Site visits and non-urgent quotes should become a lead with a same-day callback reminder.

pricingPricing disclaimer

The AI can repeat approved estimate ranges, but final pricing must be confirmed by dispatch before a job is booked.

Routing rules

When the AI stops and punts

4 active
urgency / urgent_or_emergencyHighway or safety issue

human handoff / priority 98

customer request / human_operatorCustomer wants a human

human handoff / priority 94

low confidence / below_0.78Low confidence intake

callback / priority 88

service / battery_jumpBattery jump request

create lead / priority 70