AI receptionist
Live call intake rules, trade knowledge, handoff queue, and AI summaries that keep dispatch moving without digging through calls.
Receptionist
Knowledge entries
AI review
Guardrails
Prompt v1
required for urgent handoff
8 min max call
Northside Towing dispatch. Tell me where the vehicle is and what kind of help you need.
You are talking with Northside Towing's AI dispatcher. A real dispatcher can jump in when needed.
Call Ridge Auto and attach callback result to customer timeline.
Dispatcher should verify ETA and keep human review active.
Review scope and pricing before sending the estimate.
If the caller says the vehicle is blocking traffic, unsafe to drive, stuck on a highway, carrying kids, leaking fuel, or the customer feels unsafe, mark the call urgent and create a human handoff immediately.
If the customer asks for an owner, dispatcher, manager, or real person, stop automation and create a high-priority handoff.
Primary coverage includes I-84 exits 38 through 47, Route 17, Ridge Auto, Northside Yard, and nearby roadside assistance calls inside a 35 mile radius.
Emergency dispatch can request confirmation while the caller stays on the line. Site visits and non-urgent quotes should become a lead with a same-day callback reminder.
The AI can repeat approved estimate ranges, but final pricing must be confirmed by dispatch before a job is booked.
human handoff / priority 98
human handoff / priority 94
callback / priority 88
create lead / priority 70