Automation control

Northside Towing automations

Missed-call recovery, follow-up drafts, review asks, quiet hours, and dispatcher approvals without pretending the system has sent anything yet.

Enabled

Paused

Needs review

Queued

Rules3 automation rules

call / missedMissed call recoveryenabled / sms

Drafts a fast callback text and opens a dispatcher task when a call is missed.

job / completedCompleted job review askenabled / sms

Queues a review request after a job is closed and the customer has been updated.

estimate / sentEstimate follow-uppaused / sms

Follows up on open estimates that have not received a customer response.

Runs

What the system is doing

needs reviewMissed call recovery

Ridge Auto missed callback. Repeat account, high intent, needs a quick response.

Ridge Auto, saw your missed call. We can confirm the fleet drop-off window now. Want us to call back or text the timing?

Ridge AutoJun 11, 1:15 AM

approvedMissed call recovery

Battery jump lead replied with vehicle details after the first recovery text.

Thanks, got the vehicle details. Mike is finishing one stop and will text when he is en route.

Marisol ChenJun 11, 1:12 AM

queuedCompleted job review ask

Review request is staged for the Pine Hollow battery jump after the job is closed.

Marisol, thanks for using Northside Towing. If Mike helped you out today, could you leave us a quick review?

Marisol ChenJun 11, 3:14 AM

Automation guardrail

MVP automations draft work, create reminders, and log approvals. Real SMS/email delivery stays behind provider adapters and consent checks.